Returns - Refunds - Replacements & Cancellations
We offer high quality products supported by a complete warranty to all our customers.
If you receive goods in damaged form or if you receive an incorrect product or a deffective product, we will replace the product.
Here, we have tried to answer few common question regarding return/replacement/refund requests. Please read through these:
What is the 3 to 7 Day Refund/Replacement Warranty?
All products sold at sanandgroup.com are covered under our 3 Day Refund/Replacement Warranty. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you received any product which you have not ordered then we will replace that particular product and your order will be dispatched within 3-7 days after receving your product.
In order to get a defective/unused item replaced :
Contact Customer Care via the Contact Us Page or drop an email at email@example.com or whatsapp us on +91 9425081404, within 3 days from the date of delivery. The defective/unused product will be recalled and a replacement will be shipped immediately. Return charges are payable by Sanandgroup for domestic (India) shipments and by customer for International shipments.
Return Delivery Address: S.A.I. Brushes Pvt. Ltd. 309, B-Block, RNT Marg near DAVV college Indore-452001, M.P.
How can i get a refund?
If you are unhappy with your purchase and want a refund/replacement please write us at firstname.lastname@example.org and we will process your refund within 3 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 3 working days. Please feel free to drop a mail to email@example.com for any queries regarding return/refund requests. We would be more than happy to help you in best possible way. You can also reply to any of the emails received by you from Sanandgroup.
Who will bear the shipping charges for returns?
If return location of the shipment is India, Sanandgroup will pay the return shipping. We will arrange a return pickup from your location by our logistic partner. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier, under intimation to us for courir charges and we will reimburse return shipping charges in form of a gift card, which can be used in any of your next purchases on Sanandgroup.